FAQ
Sports Uniforms & Graphic Design
We can replicate any design. If you have an idea or a design already made, we can do it!
The minimum order quantity for uniforms is 12 pieces.
One-off orders for uniforms can be placed following the initial order. This service is common for misplaced uniforms, or schools that need to fill holes over time.
Vector files are built from mathematically designed shapes (rather than pixels). These files retain their high resolution regardless of size adjustments made. They include files that end in .AI, .PDF, .SVG, and .EPS.
We require a vector file for certain types of decoration processes. It allows us to easily adjust your logo to meet your design specifications.
We can vectorize your logo for $40!
Custom Stores
The first step is to share your logo with our team. From there, we will make recommendations for apparel
options and designs that that meet your program’s branding, vision, and budget. Once the store is finalized
and approved, we will launch your store for a set period, allowing your group to individually place orders
through our secure payment portal. After the store closes, we produce everything within 4 weeks and
individually package, label, and sort each order for seamless distribution.
Our in-house production capabilities allow us to produce high-quality vinyl decorated apparel without any
minimum order requirement.
We have reliable relationships with outside partners to complete embroidery and screen printing, in which
case there is a 12-piece order minimum across the logo design. Our recommendation is to have more than
one product with the same design to achieve these minimums.
There are no additional fees to your organization for setting up and using the online custom store platform.
We work with you to select the apparel pieces and design parameters that fit both your vision and your
budget.
We have access to over 50 different clothing suppliers, including an exclusive partnership with lululemon.
With a diverse range of recognizable brands, we can meet any budget or design parameter. These brands
include: lululemon, Nike, New Balance, Mizuno, Under Armour, Champion, Bella + Canvas, Gildan, and many
others.
When time permits, we can send a sizing kit for your group to try on pieces to ensure a perfect fit. If timing
is tight, no worries! We have complete size charts and size recommendations for all our pieces, so you can
order with confidence.
Yes! We can customize your apparel in many ways, such as athlete names, numbers, coach identification,
and logos to make your apparel unique and personalized.
No, one of the standout features of our online custom store platform is independent ordering. Our platform
has individual ordering capabilities, eliminating the need for you to manage orders, handle payments, or
hold inventory.
No! We sort and package each order individually and ship all orders to one designated coordinator. All you
have to do is hand out individually packaged orders to each recipient, eliminating the need for you to worry
about sorting and checking bulk shipments.
No! We handle payments and order management through our secure online platforms.
We have a variety of shipping options available. Costs depend on the carrier, order size, and timeframe you
require. For customers local to our Surrey or Calgary offices, we offer the option for you to save on shipping
by arranging pick-up from our offices at no extra cost.
Our in-house design experts are at your disposal to create unique designs that will set your association
apart from the rest and ensure that your brand standards are followed, resulting in sleek, professional, and
trendy artwork.
We handle all customer service related to the custom store, eliminating your need to handle recurring
questions. Our system sends automated individualized email updates, keeping your group informed about
everything from order confirmations to shipping notifications.
Within just four weeks of the store closing, your orders are ready for shipping.
For exceptionally large orders or other unique circumstances, production times may vary; our team will
communicate transparently with you so you know exactly what to expect, ensuring that you will have your
gear in hand when you need it.
Absolutely! We will work with you to develop a preplanned store schedule that fits your yearly or seasonal
needs. We will send you timely calendar reminders to ensure that the next online custom store is set up in
plenty of time for your athletes to get what they need.
Yes! If you want to show appreciation for your staff, offer a prize for a fundraiser, or add a personal touch to
your team’s experience, we can provide pre-paid gift cards useable in the online custom store.
There is no minimum order quantity to run a store, however conditions may apply on select decoration types.
Your order will be ready within 4 weeks of the store closing date. For more information on your store closing date, please refer to the information that your store organizer provided you with.
Active Stores: Please send a message to the email address located in the footer of your custom store.
Closed Stores: Please send an email to the customer service representative listed on the bottom of your receipt.
Please refer to our Returns & Shipping page for our policy.
Events
We would be more than happy to discuss your event with you! Please send us an email to info@vbsapparel.ca.