RETURNS & SHIPPING

Shipping Rates & Delivery Methods

Parcel delivery and shipping costs are based on the carrier used, delivery location, order size, and delivery timelines.  

Return Policy

Non-refundable and Non-exchangeable Policy:  

  • Please note, all of our products are custom made to order, and therefore, we do not offer refunds or exchanges for reasons other than defects. Defective products must be reported within 21 days of delivery to yourself or the group’s main contact.
  • We encourage you to carefully review your order before making a purchase to ensure that all specifications, including size, colour, and design, are accurate. 

All online store and bulk group orders (event sales, team stores, staff stores, corporate stores, etc.) are final sale unless otherwise posted on the product page.  

All customized/personalized products are final sale. 

Replacement Policy for Defective Items:

At vbs apparel, we strive to provide our customers with high-quality products and a seamless shopping experience. In the unfortunate event that you receive a defective item, we have established the following replacement policy to ensure your satisfaction: 

Eligibility: 

  • The replacement policy applies only to defective items. 
  • The item must have been purchased directly from vbs apparel.
  • The return must be initiated within 21 days of receiving the product. 

Reporting Defective Items: 

  • If you receive a defective item, please contact our customer support team immediately by email at info@vbsapparel.ca 
  • Please provide your order number, group or team name, a detailed description of the defect, and attach clear photos or videos showcasing the issue. 
  • Our team will review your claim and respond within a reasonable timeframe. 

Return Process: 

  • If your defective item is eligible for a return, we will provide you with a return shipping label and instructions on how to proceed. 
  • The item must be returned in its original packaging, along with all product accessories or documentation provided.
  • It is your responsibility to ensure that the item is safely packaged to prevent any damage during transit. 

Inspection and Resolution: 

  • Once we receive the returned item, our quality control team will inspect it to verify the reported defect. 
  • If the defect is confirmed, we will proceed with the resolution based on the available options:   

a) Repair: We will repair the defective item and return it to you at no additional

b) Replacement: If a repair is not feasible, we will replace the defective item with an identical or comparable product. 

c) Store Credit: In certain cases, we may offer you store credit equivalent to the value of the defective item.

Customer Support: 

  • Our dedicated customer support team is available to assist you with any questions or concerns regarding defective items and the replacement process. 
  • Please contact us through info@vbsapparel.ca or 1-877-543-7543 for prompt assistance.  

By shopping with us, you agree to comply with the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation in adhering to this process to resolve any issues related to defective items.